PeakView Solutions applications can lead your Operational Transformation
Modernizing Your Quota, Scheduling & Capacity Management Process
Hello readers. PeakView can help you improve your work order management and scheduling process.
Quota/Capacity and scheduling management significantly impact the customer experience as well as nearly every aspect of a company’s operations.
In the telecommunications industry, these functions have not changed much over the last four decades. Historically, quota and scheduling have been integrated with the billing system.
To truly transform operations and take advantage of new technologies, like machine learning and other artificial intelligence tools, it is necessary change the mentality on how operators schedule work and manage resources.
Legacy scheduling and capacity methods have many limitations. PeakView’s new methods have reduced the labor costs of managing capacity while simultaneously addressing previous operational imitations.
Other benefits of PeakView’s approach are:
- increased accuracy in committing to a scheduled arrival time with the customer,
- fewer reschedules and
- reducing the arrival windows from four or two hours to one hour or less.
This methodology also allows an operator to schedule work completely outside the billing system; or alternatively, combine the scheduling process simultaneously through the billing system and other order entry processes, such as direct sales, webpages, IVR and other tools. There are a lot of advantages by having this flexibility in your operation.
PeakView is also leveraging artificial intelligent elements and are providing advantages. It’s pretty cool.
PeakView’s roadmap for furthering the transformation of quota, scheduling and capacity management is all part of path to continuous improvement in operations. This roadmap includes targeted machine learning processes, improved forecasting methods, additional recommended operational changes, and the vision for an even higher level of autonomous dynamic and on-demand scheduling.
Let us tell you more about the path we are blazing. Click on the demo button and we’ll schedule a meeting to talk about your organization’s needs.
Thanks for reading!
